Privacy Policy

1. Introduction

Hytec Services Pty Ltd (Hytec, we, us or our) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, submit an enquiry, request information about our equipment or services, or otherwise interact with our business.

We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

This policy applies to our website, business enquiries, customer communications and other interactions with Hytec.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us and the services you require.

This may include:

  • Contact information: Your name, business name, email address, phone number and business address.
  • Order and transaction information: Billing and delivery addresses, order details, products or equipment purchased, purchase history, invoices, payment status and transaction records.
  • Enquiry information: Details you provide when contacting us, including your equipment requirements, intended application, operational needs and project information.
  • Customer and service information: Information relating to quotations, orders, equipment servicing, technical support, service requests and our ongoing business relationship.
  • Communication records: Emails, telephone correspondence, website form submissions and other communications with our team.
  • Website information: Technical information such as your IP address, browser type, device information, pages visited, referring website and interactions with our website, where collected through cookies, analytics or similar technologies.
  • Other information: Any additional information you voluntarily provide that is reasonably necessary for us to respond to your enquiry, process an order or provide our products and services.

We generally do not seek sensitive personal information unless it is necessary for a specific purpose and its collection is permitted by law.

Please avoid including sensitive or unnecessary personal information in website enquiries.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Complete an enquiry or contact form on our website.
  • Request information about equipment, products or services.
  • Place an order or purchase equipment, products or services from us, whether through our website, by telephone, email or other direct communication.
  • Request a quotation or discuss a project with our team.
  • Contact us by telephone, email or other communication channels.
  • Arrange equipment servicing, support or other services.
  • Communicate with us in the course of an existing or potential business relationship.

We may also collect information automatically when you visit our website through cookies, server logs, analytics tools and similar technologies.

In some circumstances, we may receive personal information from a business representative, referral partner, supplier or another third party where this is reasonably necessary for our business activities and permitted by law.

Where practicable, we will collect personal information directly from the individual concerned.

4. How We Use Personal Information

Hytec may use personal information for the following purposes:

  • Responding to enquiries and requests for information.
  • Understanding your equipment requirements and identifying potentially suitable products or solutions.
  • Preparing quotations, proposals and sales documentation.
  • Processing and fulfilling orders, including confirming order details and coordinating the supply of products or equipment.
  • Managing payments, invoicing, billing, refunds and related transaction records, where applicable.
  • Arranging deliveries, collections, servicing, technical support and other services.
  • Communicating about enquiries, quotations, orders, deliveries, appointments or service requirements.
  • Managing customer accounts, purchase history and ongoing business relationships.
  • Providing after-sales assistance and responding to product or service-related questions.
  • Managing our business operations, administration, accounting and recordkeeping.
  • Improving our website, products, services and customer experience.
  • Analysing website traffic and understanding how visitors use our website.
  • Sending relevant business updates or marketing communications where permitted by law.
  • Meeting applicable legal, regulatory, contractual and other business obligations.

We will take reasonable steps to ensure that personal information is used for the purpose for which it was collected, a related purpose that you would reasonably expect, or another purpose permitted by law.

5. Website Enquiries and Equipment Recommendations

When you submit an enquiry through our website, we may use the information you provide to assess your requirements, respond to your questions and determine which equipment or services may be appropriate for your needs.

Providing information through an enquiry form is voluntary. However, if you do not provide information necessary to respond to your request, we may be unable to provide an accurate response or recommendation.

Please ensure the information you provide is accurate and relevant to your enquiry.

6. Orders and Payment Processing

6.1 Orders and Order Fulfilment

When you place an order with Hytec Services Pty Ltd (Hytec), we collect and use the personal information necessary to process and fulfil your order and manage our business relationship with you.

This information may include your name, business name, contact details, billing and delivery addresses, order details, purchase history and transaction records.

We may use this information to:

  • Process and confirm orders for products, equipment and services.
  • Manage payments, invoicing, refunds and transaction records.
  • Arrange deliveries, collections and other fulfilment requirements.
  • Communicate with you about your order, including order confirmations, delivery updates and any issues that may arise.
  • Manage customer enquiries, returns, warranty claims and after-sales support, where applicable.
  • Maintain business, accounting and financial records.
  • Meet our contractual, legal and regulatory obligations.

Where necessary, we may share relevant information with suppliers, delivery providers, service partners and other third parties to fulfil your order or provide the products and services you have requested.

6.2 Payment Processing

Online payments made through our website are processed using Shopify Payments or other payment methods made available through our Shopify platform.

When you make a purchase, Shopify and relevant payment processing providers may collect and process information necessary to authorise and complete the transaction. This may include payment card details, billing information, transaction amounts and other information required to process your payment.

Hytec may receive payment-related information, such as transaction confirmations, payment status and transaction records, to enable us to manage your order, reconcile payments, process refunds where applicable and provide customer support.

Payment information is handled in accordance with the applicable privacy policies and terms of the relevant service providers. Hytec does not intend to collect or store full payment card details directly where these are handled by Shopify Payments.

For further information about how Shopify handles personal information, please refer to the Shopify Privacy Policy.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve website performance.

These technologies may collect information such as:

  • Pages visited and time spent on the website.
  • Traffic sources and referring websites.
  • Browser and device information.
  • General website navigation and interactions.

We may use third-party analytics or website services to help us understand website performance and improve our online presence.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by law, we will obtain consent before using cookies or similar technologies for purposes that require consent.

8. Disclosure of Personal Information

Hytec does not sell personal information to third parties.

We may disclose personal information where reasonably necessary for our business operations, including to:

  • Service providers: Website hosting providers, IT support providers, software platforms, analytics providers and other businesses that help us operate our business.
  • Suppliers and service partners: Where information is necessary to respond to an enquiry, fulfil an order or coordinate equipment, servicing or other services.
  • Professional advisers: Accountants, legal advisers and other professional service providers where required for legitimate business purposes.
  • Government authorities and regulators: Where disclosure is required or authorised by law.
  • Other parties: Where you have consented to the disclosure or where disclosure is otherwise permitted or required by law.

We take reasonable steps to ensure that third parties handling personal information on our behalf do so appropriately.

9. Overseas Disclosure

Some third-party website, software, hosting or analytics providers may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take steps required by applicable privacy laws, where those laws apply.

If the location of data storage or processing is relevant to your enquiry, you may contact us for further information.

10. Storage and Security of Personal Information

Hytec takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information and how it is held, safeguards may include access controls, password protection, secure systems, restricted staff access and appropriate handling of business records.

No method of electronic transmission or storage is completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee the absolute security of information transmitted to us or stored electronically.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, legal and recordkeeping requirements. When information is no longer required, we will take reasonable steps to destroy or de-identify it where appropriate and lawful.

11. Access to and Correction of Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We will consider and respond to your request in accordance with applicable privacy laws.

In some circumstances, we may be unable to provide access to particular information or make a requested correction. If this occurs, we will explain the reasons where required by law.

We may need to verify your identity before processing an access or correction request.

12. Marketing Communications

Hytec may use contact information to provide relevant business updates, product information, service information or other marketing communications where permitted by law.

You may opt out of marketing emails by using the unsubscribe facility provided in the communication, where available, or by contacting us directly.

We will action valid unsubscribe requests in accordance with applicable law.

Opting out of marketing communications will not prevent us from sending essential communications relating to an existing enquiry, quotation, order, service or business relationship.

13. Third-Party Websites

Our website may contain links to third-party websites or online services.

These websites operate independently of Hytec and may have their own privacy policies and information-handling practices.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the relevant privacy policy before providing personal information to another organisation.

14. Privacy Complaints

If you believe Hytec has mishandled your personal information or breached an applicable privacy obligation, you may submit a complaint using the contact details below.

Please provide sufficient information for us to understand your concerns and investigate the matter.

We will review your complaint and respond within a reasonable period, taking any action required under applicable law.

Where the Privacy Act 1988 (Cth) applies to Hytec and you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

15. Changes to This Privacy Policy

Hytec may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers or applicable legal requirements.

The latest version will be published on our website with the updated revision date.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to raise a privacy concern, please contact us.

Hytec Services Pty Ltd

Address: 2/16 Glastonbury Avenue, Unanderra NSW 2526, Australia
Phone: (02) 4272 6655
Mobile: 0415 426 663
Email: admin@hytecservices.com.au

Last updated: 25 October 2026