Shipping and Delivery Policy

Hytec Services Pty Ltd

At Hytec Services Pty Ltd (Hytec, we, us or our), we aim to provide reliable, efficient and competitively priced freight solutions for our customers throughout Australia.

As a supplier of commercial and industrial cleaning equipment, spare parts and accessories, our products vary considerably in size, weight and transport requirements. We work with freight providers to arrange suitable delivery options based on the equipment being purchased and its destination.

This Shipping and Delivery Policy should be read alongside our Terms and Conditions and Returns and Refunds Policy.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation.

1. Order Processing and Dispatch

We aim to process orders for available stock within 1–3 business days of receiving payment or confirming the applicable payment arrangements.

• Orders placed on weekends or public holidays will generally be processed on the next business day.
• During busy periods, processing may take up to 5 business days.
• Special-order equipment, spare parts and products sourced directly from suppliers may require additional processing time.
• Certain equipment may require preparation, assembly, inspection or testing before dispatch.

Where an item is not immediately available, Hytec will advise the customer of the estimated lead time where practicable.

Processing timeframes are estimates and may vary depending on stock availability, supplier arrangements and operational requirements.

2. Shipping Methods and Estimated Delivery Times

Hytec offers various freight and delivery options depending on the product, destination and available transport services.

For smaller items and standard parcels, estimated delivery times following dispatch are generally:

• Standard Shipping: 3–7 business days for metropolitan and accessible regional destinations.
• Express Shipping: 1–4 business days where an express service is available.
• Remote and Regional Deliveries: Additional transit time may be required, particularly for Western Australia, the Northern Territory, North Queensland and remote locations.

Large, heavy or palletised equipment may require specialised freight arrangements and longer delivery timeframes.

All delivery estimates are provided as a guide and are not guaranteed unless a specific delivery timeframe has been expressly agreed.

Delays may occur due to supplier availability, freight carrier operations, weather, regional access restrictions, public holidays or other circumstances beyond our reasonable control.

Hytec will take reasonable steps to communicate significant delays and discuss available options where appropriate.

3. Shipping Costs and Freight Quotations

We understand that freight costs can be a significant consideration when purchasing commercial and industrial equipment.

Hytec aims to provide customers with the most competitive freight rates reasonably available, while ensuring products are transported using suitable freight services.

Shipping costs are determined by factors including:

• Product dimensions, weight and quantity.
• Delivery location and distance.
• Packaging, pallets or crating requirements.
• Freight carrier availability.
• Tailgate unloading or specialised handling requirements.
• Optional freight insurance, where requested and available.

Shipping charges for smaller products may be calculated at checkout.

For bulky, heavy, oversized or specialised equipment, freight costs may need to be quoted individually.

Where a separate freight quotation is required, customers should contact Hytec before finalising their purchase or delivery arrangements.

Any applicable freight charges will be communicated before the order is finalised.

Free or discounted delivery may be offered on selected products, quotations or promotions, subject to the conditions of the applicable offer.

4. Preferred Freight Companies and Customer Freight Accounts

While Hytec endeavours to provide competitive freight rates, we understand that some customers may have existing freight accounts, preferred transport providers or negotiated freight arrangements.

If you have an account with a freight company or would prefer to use your own freight provider, please contact us directly before finalising your order.

We are happy to discuss alternative freight arrangements where suitable for the equipment being purchased.

Where customer-arranged freight is approved:

• The customer must provide the relevant freight company details and booking instructions.
• Collection must be arranged during an agreed collection window.
• The nominated freight provider must be capable of safely transporting the goods.
• Any special packaging, palletising or loading requirements must be agreed before collection.
• Freight charges payable to the customer's nominated carrier will generally be the customer's responsibility.
• Any additional preparation or packaging charges will be advised before proceeding.

Where the customer contracts directly with their freight provider, claims relating to that provider's services may need to be lodged by the customer under their freight agreement.

Hytec will provide reasonable assistance with relevant dispatch records and documentation where available.

Responsibility for loss or damage, and the point at which risk passes, will be determined by the applicable contract and law. Customer-arranged freight does not automatically remove any rights or obligations under Australian Consumer Law.

5. Optional Freight Insurance

Hytec recommends that customers consider additional freight insurance or transit cover, particularly when transporting high-value commercial and industrial equipment.

Although care is taken when preparing and dispatching orders, goods may be exposed to risks during transport, including accidental damage, loss, theft or multiple handling points.

Additional freight insurance may be particularly worthwhile for:

• High-value pressure cleaners, floor scrubbers, sweepers and jetting equipment.
• Machinery transported interstate or over long distances.
• Deliveries to remote or regional locations.
• Heavy, oversized or palletised equipment.
• Shipments requiring multiple depots, transfers or specialised handling.

Optional freight insurance may be available at an additional cost, depending on the freight provider, the nature and value of the goods and the destination.

Customers who would like a quotation for additional transit cover should advise Hytec before freight arrangements are finalised.

Insurance availability, premiums, coverage limits, exclusions, excesses and claims conditions will depend on the insurer or freight provider.

Where a customer arranges their own freight, they should confirm directly with their chosen provider whether adequate transit insurance is included or can be purchased.

Additional freight insurance is optional and is intended to provide protection under the relevant insurance arrangements. It does not replace or limit any statutory rights or remedies.

Choosing not to purchase optional freight insurance does not remove any rights a customer may have under Australian Consumer Law.

6. Bulky and Heavy Equipment Deliveries

Certain commercial and industrial machines may require specialised transport, palletised freight or suitable equipment for unloading.

Depending on the size and weight of the goods, unloading may require:

• A forklift or other suitable lifting equipment.
• A tailgate-equipped delivery vehicle, where appropriate and available.
• A loading dock or suitable unloading area.
• Additional personnel or specialised handling arrangements.

Customers must advise Hytec before dispatch of any access restrictions, unloading limitations or special delivery requirements.

Where forklift unloading is required, the customer is responsible for ensuring suitable equipment and competent personnel are available at the agreed delivery location, unless alternative arrangements have been confirmed.

If a forklift is unavailable, please advise Hytec when requesting your freight quotation so we can investigate suitable alternatives, including tailgate delivery where available.

Tailgate services may not be suitable for all machinery due to weight, dimensions or carrier restrictions.

Additional freight charges may apply for specialised unloading arrangements.

Where a delivery cannot be completed due to incorrect information, unsuitable access or the absence of previously agreed unloading arrangements, reasonable re-delivery, storage or additional handling charges may apply, subject to applicable law.

7. Regional, Rural and Remote Deliveries

Hytec supplies customers across metropolitan, regional, rural and remote areas of Australia.

Freight services to some locations may be limited or require additional transport arrangements.

Customers in remote areas should contact Hytec before purchasing large or heavy equipment so we can discuss suitable delivery options.

Additional freight charges or transit time may apply depending on the destination, carrier availability and unloading requirements.

Where direct delivery is unavailable, alternative arrangements such as collection from a freight depot may be discussed with the customer before dispatch.

8. Damaged, Missing or Lost Shipments

We ask customers to inspect deliveries as soon as reasonably practicable after receipt.

If a product or its packaging appears damaged, please:

• Photograph the packaging and any visible damage.
• Record the damage on the delivery documentation where possible.
• Retain the original packaging and freight labels.
• Contact Hytec as soon as practicable with your order or invoice details.

Where safe and appropriate, customers should avoid operating visibly damaged equipment until the issue has been assessed.

If a shipment has not arrived within the expected timeframe or appears to have been lost in transit, please contact Hytec so we can investigate.

Where Hytec has arranged the freight, we will assist in resolving delivery issues with the relevant carrier and provide the appropriate remedy where required by law.

Where a customer has independently contracted a freight provider, the customer may also need to lodge a claim directly with that provider.

Any rights or remedies relating to goods damaged, lost or incorrectly supplied will be handled in accordance with applicable law and our Returns and Refunds Policy.

Reporting damage promptly assists with investigations and freight claims but does not limit any statutory consumer rights.

9. Delivery Address and Access Requirements

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

• Correct business or residential delivery address.
• Appropriate contact details.
• Site operating hours or receiving arrangements.
• Relevant access restrictions.
• Forklift, loading dock or unloading requirements.
• Any special delivery instructions.

If an incorrect address or incomplete delivery information is supplied, please contact Hytec immediately.

We will attempt to accommodate reasonable changes where possible, but address amendments or redirections may not be available once freight has been booked or dispatched.

Additional charges arising from customer-requested changes, incorrect information or unsuccessful delivery attempts may apply where permitted by law.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact Hytec as soon as possible.

Requests will be considered based on the order's processing status, whether goods have been dispatched and whether commitments have already been made to suppliers or freight providers.

Changes or cancellations may not be possible once goods have been dispatched or specially ordered.

Any applicable charges or alternative arrangements will be discussed with the customer where practicable.

For change-of-mind requests, please refer to our Returns and Refunds Policy.

Nothing in this section limits any cancellation or other rights available under Australian Consumer Law.

11. Click and Collect

Customers may arrange to collect eligible orders directly from Hytec's Unanderra premises.

For available stock, collection orders are generally prepared within 1–4 business days, depending on the product and any required preparation.

Customers will be contacted when their order is ready for collection.

Please do not attend to collect an order until confirmation has been received.

We ask customers to collect their goods within 7 days of receiving notification that the order is ready, unless alternative arrangements have been agreed.

If an order remains uncollected, Hytec may contact the customer to arrange a revised collection date or discuss other options. Any cancellation, storage or additional handling arrangements will be subject to the applicable agreement and law.

Customers collecting large or heavy equipment must ensure their vehicle and loading arrangements are suitable for safe transport.

Collection Address:

Hytec Services Pty Ltd
2/16 Glastonbury Avenue
Unanderra NSW 2526

12. Tracking and Delivery Notifications

Where tracking is provided by the freight carrier, customers will generally receive tracking information once their order has been dispatched.

Tracking may be supplied by email, through the carrier's tracking system or directly by Hytec.

Some specialised freight services may not offer automated tracking.

For delivery updates or assistance locating a shipment, customers are welcome to contact our team.

13. Australian Consumer Law

Hytec is committed to meeting its obligations under Australian Consumer Law.

Customers may have rights and remedies where goods are not delivered, are damaged in transit, are incorrectly supplied or do not meet applicable consumer guarantees.

These rights will depend on the circumstances and applicable legal requirements.

Nothing in this Shipping and Delivery Policy, including provisions relating to optional insurance, customer-arranged freight, delivery timeframes or additional freight charges, excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

14. Contact Us

For freight quotations, delivery enquiries, optional transit insurance, preferred freight arrangements or assistance with an order, please contact:

Hytec Services Pty Ltd

ABN: 57 069 746 783

Address: 2/16 Glastonbury Avenue, Unanderra NSW 2526, Australia

Phone: (02) 4272 6655

Mobile: 0415 426 663

Email: admin@hytecservices.com.au

Website: https://www.hytecservices.com.au