Shipping policy

Hytec Equipment Shipping Policy

Processing and Dispatch

  • Orders are processed within 1-3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, processing may take up to 5 business days.

  • Customers will receive a confirmation email with tracking details once the order has been dispatched.

Shipping Methods and Delivery Times

We offer various shipping options, including standard and express delivery. Estimated delivery times are:

  • Standard Shipping: 3-7 business days (excluding rural and regional areas)

  • Express Shipping: 1-4 business days

For deliveries to WA, NT, North QLD, and remote areas, please allow additional transit time of up to 5-8 business days due to logistical constraints.

Shipping Costs

  • Shipping charges are calculated at checkout based on order size, weight, and destination.

  • Bulky or heavy items may incur additional freight charges based on location, which will be quoted separately where applicable.

  • Free shipping may be available on certain orders or promotional offers.

Bulky and Heavy Item Deliveries

  • Some items may require a forklift at the delivery location for unloading. It is the customer’s responsibility to ensure appropriate unloading equipment is available.

  • If a forklift is not available, customers must specify at the time of ordering if a tailgate lifter is required. Additional charges may apply for this service.

  • Failed deliveries due to a lack of unloading equipment may result in re-delivery fees.

Regional and Rural Deliveries

  • Deliveries to regional and rural areas may take longer due to limited courier access.

  • Freight companies may require additional handling time for large or heavy items in these areas.

  • Please contact us for estimated delivery times if you are in a remote location.

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us immediately with photos of the packaging and product so we can resolve the issue.

  • If your package is lost in transit, notify us as soon as possible, and we will assist in locating the shipment with the courier.

Address Accuracy

  • Customers are responsible for ensuring the shipping address provided is correct.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Orders cannot be redirected once dispatched.

Order Changes and Cancellations

  • Orders cannot be changed or cancelled once they have been dispatched.

  • If you need to modify or cancel an order, please contact us as soon as possible before shipping.

Click and Collect

  • Customers may have the option to collect their order from our premises - processing time is 1-4 days and customer will be contacted once order is ready for pick up.

  • Orders must be collected within 7 days of notification, or they may be cancelled.

Tracking and Notifications

  • Tracking information will be provided via email once the order has been dispatched.

  • Customers can track their shipments through the courier’s website using the provided tracking number.

For further enquiries, please contact us at [customer support email] or call us at [customer support phone number].